Returns, Refunds &
Replacements
Many Pop Art For Wall products are produced after an order is placed. Where a product is made to your specifications or is clearly personalised, we cannot accept a return or provide a refund simply because you have changed your mind. However, if your order is faulty, damaged, misdescribed or not supplied as ordered, your statutory rights still apply and we will work with you to put the problem right.
Please have your order number and photographs ready.
Policy At-a-Glance
Made to Your Specifications
Change-of-mind returns are not accepted where a product has been made to your specifications or is clearly personalised.
Damaged or Incorrect Orders
Contact us if your order arrives damaged, has a manufacturing defect or is different from what you ordered.
Replacement or Refund
Depending on the circumstances and your legal rights, we will arrange a free replacement or provide a full refund.
Core Principles
Made-to-Order Products
Each Pop Art For Wall product is produced after an order is placed, based on the artwork, size and framing options selected by the customer.
Where a product is made to the customer's specifications or is clearly personalised, we cannot accept a return or provide a refund simply because the customer has changed their mind.
This does not affect the customer's statutory rights. Customers may still be entitled to a refund, replacement or another remedy when an item is faulty, damaged, misdescribed or not supplied as ordered.
Damaged, Faulty or Incorrect Orders
Please contact Pop Art For Wall when an order:
- Arrives damaged
- Has a manufacturing defect
- Contains the wrong artwork, size or frame
- Is materially different from its product description
Depending on the circumstances and your legal rights, Pop Art For Wall will arrange a free replacement or provide a full refund.
How to Report a Problem
01
Contact Us
Get in touch through our Contact page as soon as possible, ideally within 30 days of delivery.
02
Send Evidence
Provide clear photos of the damage, the packaging barcode, your order number, and a brief description.
03
Keep The Item
Hold onto the product and original packaging until reviewed. Do not return it without instructions.
04
Next Steps
We will review your submitted information promptly and contact you with the next steps for resolution.
Important Details
Replacements and Refunds
Where a claim is approved, Pop Art For Wall will provide the remedy appropriate to the circumstances and your legal rights. This may include a free replacement, a full refund or another remedy required under applicable consumer law.
Approved refunds will be returned to the original payment method.
Claims reported more than 30 days after delivery will still be considered where you have rights under UK consumer law.
Colour and Production Variations
Colours may appear slightly different because of screen settings, display technology and room lighting. Minor screen-to-print colour variations are not normally considered manufacturing defects.
Small print-placement or cropping variations may occur but should not be treated as acceptable where they materially affect the artwork or make the product inconsistent with its description.
Products Supplied Incorrectly
If you receive the wrong artwork, size, frame or product, please use our claims process to report the issue. Customer ordering errors are not normally covered, but production or fulfilment errors will be corrected at no extra cost.
Returns We Cannot Accept
- The artwork, size, frame colour or another option was selected incorrectly by the customer
- The product was supplied as ordered, but the customer no longer wants it
- The customer changes their mind after receiving a product made to their specifications or a clearly personalised product
- Damage occurred after delivery through misuse, unsuitable storage, incorrect hanging or accidental damage
- A minor variation in print placement, cropping or colour falls within reasonable production tolerances and does not make the product faulty or misdescribed
These exclusions do not apply where the customer has a legal right to a refund, replacement or another remedy.
Your Statutory Rights
Nothing in this policy limits, excludes or replaces your rights under applicable UK consumer law. Your legal rights may entitle you to a refund, replacement or another remedy where goods are faulty, damaged, misdescribed or not supplied as agreed.
Need Help With an Order?
Send us your order number, photographs and a brief description of the problem through our Contact page. We will review the information and contact you with the next steps.
Last updated: July 2026